Returns & Exchanges

At dot.cards, we stand behind our smart networking technology and offer a 30-day satisfaction guarantee on all hardware. If your device isn't the perfect fit for your professional needs, we provide a streamlined return and exchange process to ensure you are never left disconnected.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Device

  Deactivate your digital profile via the app and pack the dot.card in its original packaging, ensuring all included accessories are present.

• 3.
  Ship with Care

  Affix the prepaid shipping label provided by our support team to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the hardware's condition, we will process your refund or ship your replacement device within 3-5 business days.